Exploratory phase for the redesign of the Web & Mobile channels of a Private Bank, then support with its implementation
We collaborated with our client in order to :
- Define the ambitions, the objectives, the guidelines of the future portal, as well as the customer promise
- Establish the contours of the target solution in an MVP logic
- Elaborate the conditions of implementation and success of the future program (planning, roadmap, stakeholders and financial elements)
- Support the design of future Web & Mobile portals using agile methodology
As part of its IT Transformation plan, our client decided to redesign its Web & Mobile portals in order to provide the Bank with state-of-the-art tools covering a wide range of functionalities (including selfcare), in compliance with DSP2 requirements (strong authentication), with modern ergonomics and fluid, seamless and instinctive customer journeys.
First step: The exploratory phase – 3 months
- Framing, external input and definition of the vision (benchmark of competitors, inventory of expectations and pain points, target personas, ambitions and customer promise)
- A precise definition of needs and prioritization of functionalities (prioritization of functionalities & backlog, prototyping of key paths, technical target)
- Synthesis and preparation for implementation (RFI to select the partner – buy vs. build, setting of orientations, planning & financial trajectory, roadmaps)
Step 2: Support in the implementation using the agile methodology – 12 months
- Framing & managing the project
- Backlog management
- Prototyping / wireframing of journeys
- User stories writing
- Conducting agile ceremonies and monitoring developments
- Testing & deployment
Aylios’ contributions :
- Knowledge and expertise in banking and innovation.
- Providing external insights Ability to align business drivers and IT issues with the company’s strategy.
- Mastering agile approaches and rituals (rituals, sprints / iterations in cycles, prototyping, personae, MVP approach…)
- Ability to engage Digital Consultants, Business Product Owners and Technical Product Owners / Business Analyst profiles.
- Many interventions in the construction and deployment of digital banking paths.
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