Exploratory phase for the redesign of the Web & Mobile channels of a Private Bank, then support with its implementation

We collaborated with our client in order to :

  1. Define the ambitions, the objectives, the guidelines of the future portal, as well as the customer promise​
  2. Establish the contours of the target solution in an MVP logic
  3. Elaborate the conditions of implementation and success of the future program (planning, roadmap, stakeholders and financial elements)
  4. Support the design of future Web & Mobile portals using agile methodology

As part of its IT Transformation plan, our client decided to redesign its Web & Mobile portals in order to provide the Bank with state-of-the-art tools covering a wide range of functionalities (including selfcare), in compliance with DSP2 requirements (strong authentication), with modern ergonomics and fluid, seamless and instinctive customer journeys.​

First step: The exploratory phase – 3 months​

  • Framing, external input and definition of the vision (benchmark of competitors, inventory of expectations and pain points, target personas, ambitions and customer promise)
  • A precise definition of needs and prioritization of functionalities (prioritization of functionalities & backlog, prototyping of key paths, technical target)​
  • Synthesis and preparation for implementation (RFI to select the partner – buy vs. build, setting of orientations, planning & financial trajectory, roadmaps)​ ​

Step 2: Support in the implementation using the agile methodology – 12 months​

  • Framing & managing the project​​
  • Backlog management
  • Prototyping / wireframing of journeys​​
  • User stories writing​
  • Conducting agile ceremonies and monitoring developments​
  • Testing & deployment​

Aylios’ contributions :

  • Knowledge and expertise in banking and innovation​.
  • Providing external insights Ability to align business drivers and IT issues with the company’s strategy​.
  • Mastering agile approaches and rituals (rituals, sprints / iterations in cycles, prototyping, personae, MVP approach…)
  • Ability to engage Digital Consultants, Business Product Owners and Technical Product Owners / Business Analyst profiles.​
  • Many interventions in the construction and deployment of digital banking paths.

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